Upgrade and downgrade
Choose the version-switching path and protect V1 and V2 data before operating.
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Choose the version-switching path and protect V1 and V2 data before operating.
Choose the corresponding instructions based on your current version and target. V1 and V2 use different data structures; you must back up before switching between major versions.
V1 and V2 data and backup formats are not interoperable. Sessions, Agents, settings, and files added in V2 will not be automatically written back to V1.
If you need to keep V1 data, the correct path is:V1.9.13 → V2.0.2 (complete data migration directly)You no longer need to install V2.0.0 first.
Still on V1 and need to keep data
Update V1 to 1.9.13, then install V2.0.2 directly to complete the migration.
Already using V2
Upgrade to V2.0.2 normally and continue using the current V2 data; do not click [Re-migrate].
Previously failed to migrate V1 or missed some data
After creating a full backup of the current V2, you can use [Re-migrate] under [Settings] → [Data].
Do not need V1 data
You can choose [Ignore and use default values], but V1 data will not be migrated.
[Re-migrate] will permanently delete the current V2 data, then re-import from the original V1 data. It will not merge or keep data from either side. Unless the V1 migration previously failed or data was missed, do not click it.
Finish any running conversations, Agents, knowledge base imports, and file processing tasks.
Create a new full backup for the current version and store it outside the application data directory.
Record the current application data directory; when using a custom directory or external disk, make sure the path is accessible.
Do not manually delete application data in the name of a 'complete uninstall.' Database handling applies only when you explicitly give up all V2 data or need to re-migrate; see [Downgrade V2 to V1].
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